Your privacy matters deeply to us. This Privacy Policy explains what personal data coy77 collects, why we collect it, how we use and protect it, and the rights you hold over your own information as a player on our platform.
Every data transmission between your device and the coy77 platform is protected by industry-standard 256-bit SSL encryption — the same standard used by global financial institutions.
coy77 does not sell, rent, or commercially trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve our platform services.
As a coy77 member, you have the right to access, correct, and request deletion of your personal data at any time. Submit a request through our support team and we will respond within 30 days.
Identity documents submitted for KYC verification are stored in an encrypted, access-controlled environment. Only authorized compliance personnel may access verification documents.
coy77 uses cookies strictly for session management, platform functionality, and aggregate analytics. We do not use tracking cookies for cross-site behavioral advertising purposes.
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal and regulatory obligations. See Section 8 for full details.
This Privacy Policy ("Policy") is issued by coy77 ("we", "us", "our") and applies to all personal data processed in connection with your use of the coy77 platform accessible at https://coy77.cam and its associated services. By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. This Policy is to be read alongside our Terms & Conditions, which together form the complete agreement governing your relationship with coy77.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
coy77 collects only the Personal Data that is necessary to provide, operate, and improve our Platform services, comply with applicable legal and regulatory requirements, and protect the integrity of the Platform and the safety of our players. The categories of Personal Data we collect are described below.
When you create a coy77 Account, we collect your full legal name, date of birth, residential address in Indonesia, email address, and mobile phone number. This information is required to establish your Account and verify your eligibility to use the Platform.
To process withdrawal requests and comply with anti-money laundering obligations, we collect copies of government-issued photo identification (such as your Indonesian national identity card — KTP — or passport), proof of residential address (such as a bank statement or utility bill dated within the last three months), and proof of ownership of the payment method used for deposits (such as a screenshot of your BCA, BRI, BNI, Mandiri, or CIMB Niaga account, or confirmation of your OVO, DANA, GoPay, or ShopeePay registration).
We record details of all deposits and withdrawals made through your Account, including transaction amounts in IDR, timestamps, payment method identifiers, and transaction reference numbers. We do not store full bank account numbers or complete e-wallet credentials; only the minimum reference information required to process and reconcile transactions is retained.
We collect records of your betting and gaming activity on the Platform, including bet amounts, market selections, game sessions, win/loss outcomes, and bonus usage history. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
When you access the Platform, we automatically collect certain technical information including your IP address, browser type and version, device type and operating system, referring URLs, pages visited within the Platform, and session timestamps. This data is used for security monitoring, fraud detection, and aggregate analytics to improve Platform performance.
If you contact our customer support team via live chat, WhatsApp, or email, we retain a record of that communication — including the content of messages and any attachments — for quality assurance, training, and dispute resolution purposes.
If you make use of our responsible gaming tools — such as deposit limits, time-out periods, or self-exclusion — we record those preferences and their effective dates. This data is treated with heightened sensitivity and is used solely to enforce the protections you have requested.
coy77 collects Personal Data through the following channels:
We use the Personal Data we collect for the following purposes:
To create and maintain your Account, verify your identity and eligibility, process deposits and withdrawals in IDR, deliver betting and gaming services, apply bonuses and promotions, and provide customer support.
To fulfil our obligations under applicable anti-money laundering (AML) regulations, counter-financing of terrorism (CFT) requirements, and the KYC obligations of our international operating license. This includes verifying that players are at least 21 years of age and are not on any sanctions or exclusion lists.
To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, unauthorized account access, money laundering, and any other activity that threatens the integrity of the Platform or the security of other players.
To monitor gameplay patterns for signs of problem gambling behavior, enforce player-set deposit limits and self-exclusion periods, and proactively contact players where our responsible gaming systems flag a potential concern. This processing is conducted in the interest of player welfare. For full details of our responsible gaming program, visit our Responsible Gaming page.
To analyze aggregated, anonymized usage data to understand how players interact with the Platform, identify technical issues, improve game selection and user experience, and optimize Platform performance. Individual players are not identified in our analytics reporting.
Where you have given explicit consent, to send you promotional communications about bonuses, new games, and seasonal offers relevant to the Indonesian market — such as promotions tied to BRI Liga 1, Idul Fitri, or Ramadhan. You may withdraw your marketing consent at any time by contacting our support team or updating your Account notification preferences.
To investigate and resolve disputes relating to bet outcomes, account balances, transaction discrepancies, or any other platform-related complaint. Bet and transaction records are retained for this purpose for the period specified in Section 8.
coy77 processes your Personal Data on one or more of the following legal bases:
Where coy77 relies on legitimate interests as a legal basis, we conduct a balancing assessment to ensure that our interests do not override your rights. You may request details of any such assessment by contacting our support team.
coy77 does not sell or commercially trade your Personal Data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.
To process deposits and withdrawals, coy77 shares the minimum necessary transaction and identity data with your chosen Indonesian payment provider — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. These providers act as Data Processors and are contractually bound to process your data only as instructed by coy77 and in accordance with applicable data protection standards.
Where coy77 engages a third-party identity verification service to assist with KYC compliance, your submitted identity documents and personal details may be shared with that service solely for the purpose of verifying your identity. Verification partners are bound by strict data processing agreements and are not permitted to use your data for any other purpose.
Live casino, slot, and RNG game content delivered through the Platform is powered by licensed studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Certain session and game-result data may be exchanged with these providers as part of the technical operation of their games. These providers do not receive your full identity data and are bound by their own data protection obligations under their licensing agreements.
Technical data such as IP addresses, device identifiers, and behavioral signals may be shared with third-party fraud detection and risk-scoring services to identify and prevent fraudulent activity on the Platform. These services process data under strict contractual controls.
coy77 may disclose your Personal Data to competent authorities, regulators, law enforcement bodies, or courts where required to do so by applicable law, court order, or the terms of our international operating license. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, corporate restructuring, or sale of all or part of coy77's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice before your data is transferred and becomes subject to a different privacy policy.
In all cases of third-party data sharing, coy77 requires that recipients maintain appropriate technical and organizational security measures and process your data only for the specific, documented purpose for which it was shared.
coy77 implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
While coy77 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You also play a role in keeping your Account secure — please use a strong, unique password and enable any two-factor authentication options available on your Account.
coy77 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, and in compliance with any applicable minimum retention requirements imposed by our international operating license or other legal obligations. The key retention periods we apply are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be attributed to any individual player.
As a coy77 player, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team at the details provided in Section 14. We will respond to verified requests within 30 calendar days of receipt.
| Right | What It Means | How to Exercise |
|---|---|---|
| Access | Obtain a copy of the Personal Data coy77 holds about you and information about how it is processed. | Contact support via live chat or email. |
| Rectification | Request correction of any inaccurate or incomplete Personal Data held on your Account. | Update via Account settings or contact support. |
| Erasure | Request deletion of your Personal Data where it is no longer necessary for the original purpose, subject to legal retention obligations. | Submit a written request to support. |
| Restriction | Request that coy77 temporarily suspend active processing of your data while a rectification or objection request is assessed. | Submit a written request to support. |
| Portability | Receive a structured, machine-readable copy of the data you provided to coy77 for transfer to another service provider. | Submit a written request to support. |
| Objection | Object to processing based on legitimate interests, including profiling and direct marketing. | Contact support or update marketing preferences. |
| Withdraw Consent | Withdraw any consent previously given for processing (e.g., marketing communications) at any time, without affecting prior lawful processing. | Update Account notification settings or contact support. |
coy77 may need to verify your identity before processing a data rights request to ensure the security of your information. We will not charge a fee for reasonable requests but reserve the right to apply an administrative charge for manifestly unfounded or excessive requests.
Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and maintain the state of your session across pages. coy77 uses cookies and similar technologies (such as local storage and session storage) on the Platform.
coy77 does not use third-party advertising or behavioral tracking cookies. We do not permit external advertising networks to place cookies on the Platform for the purpose of cross-site profiling or targeted advertising.
Most web browsers allow you to control cookie settings through your browser preferences. You may choose to block or delete non-essential cookies at any time; however, doing so may affect the functionality of certain Platform features, including your login session and saved preferences. Refer to your browser's help documentation for specific cookie management instructions.
Age Restriction: The coy77 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21.
If coy77 becomes aware that Personal Data has been collected from an individual under the age of 21 — whether through a misrepresentation during registration or by any other means — we will immediately suspend the relevant Account, void any bets or transactions placed, and permanently delete the minor's Personal Data from our systems, except where retention is required for legal compliance purposes.
If you are a parent or guardian and believe that a minor in your care has created a coy77 Account without authorization, please contact our support team immediately. We will investigate and take appropriate action as a matter of priority.
The coy77 Platform may contain references to third-party services — for example, links to the official websites of BRI Liga 1, EPL, or other sporting bodies for informational context. coy77 is not responsible for the privacy practices of any third-party website or service. If you follow a link to a third-party site, we encourage you to read that site's own privacy policy before submitting any personal information.
Game content delivered by third-party studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft) is governed by those studios' own data handling practices in relation to gameplay data. coy77 retains overall responsibility for the data shared with these studios as described in Section 6.3.
coy77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform services. When changes are material — for example, a change in how we use your data or a new category of third-party sharing — we will provide reasonable advance notice via a prominent notice on the Platform or by email to your registered address.
The effective date at the top of this Policy will always reflect when the most recent update took effect. Your continued use of the Platform after the effective date of an updated Policy constitutes your acknowledgment of the revised terms. We recommend reviewing this page periodically to stay informed of how coy77 protects your information.
The current version of this Privacy Policy is always accessible at https://coy77.cam/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how coy77 has handled your Personal Data, please contact us through the following channels:
All data rights requests and privacy complaints must be submitted in writing via email to the address above. We will acknowledge receipt within 3 WIB business days and provide a full response within 30 calendar days.
If you are dissatisfied with coy77's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in the jurisdiction governing our operating license. coy77 will cooperate fully with any such supervisory authority investigation.
For concerns related to responsible gaming rather than data privacy — including self-exclusion requests, deposit limit adjustments, or welfare support — please visit our dedicated Responsible Gaming page or contact our player welfare team directly. Our welfare team is available 24/7.
Our Terms & Conditions explain the full rules governing your use of the coy77 platform, while our Responsible Gaming page covers the tools available to help you stay in control of your play.
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